Hyundai Construction Equipment to commercialize remote diagnostics service for excavators engines in partnership with Cummins

The diagnostics service will inform customers about excavator engine status via a real-time report app, which features failure detection and troubleshooting guidelines

Excavator, Engines, Remote diagnostics, Hyundai, Construction equipment, Cummins


Hyundai Construction Equipment (HCE) is commercializing its remote diagnostics service for excavator engines in partnership with Cummins. 

The service builds on HCE’s remote management system Hi-MATE and Cummins’ engine solutions to enable real-time diagnostics report of any failures in excavator engine parts and to offer troubleshooting guidelines.

Hi MATE is HCE’s proprietary remote management system developed in 2008: it provides real-time information on the location and operational status of equipment via PC or apps.

The two companies entered into an MoU for joint technology development in early-2017. After roughly two years of seamless collaboration, they recently succeeded in developing the remote engine diagnostics technology.

Excavators are in general used in mines, forests and civil engineering sites, which are far away from the city. If clients can access information on device failure and troubleshooting solutions from a distance, they will be able to prepare necessary parts and equipment in advance, which effectively curbs the wait time. Also, they will be able to benefit from HCE’s one-stop repair services.

HCE plans to produce diagnostics-ready excavators starting this month. Also, the company will showcase the technology at bauma 2019 in April via augmented reality to demonstrate how it identifies areas of failure and conducts maintenance procedures.

In addition, HCE is poised to build Smart Construction by 2020, following 5G commercialization at the end of last year. Smart Construction is a next-generation construction platform which will be built by HCE in partnership with Korea’s largest telecommunication service provider SK Telecom and US-based Trimble.

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